Terms & Conditions for Much ApS

Last updated: November 24, 2025

1. Introduction

Welcome to Much, operated by Much ApS ("Much", "we", "us", "our"). These Terms & Conditions ("Terms") govern your access to and use of our AI-powered legal advisory platform, including all products, services, features, websites, and related tools (collectively, the "Services").

By creating an account, accessing, or using our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy.

Company information:

Much ApS
CVR: 45308324
Højbro Plads 10
1200 Copenhagen K
Denmark

Email: contact@askmuch.com
Phone: +45 71 99 28 00

These Terms constitute a legally binding agreement. If you do not agree to these Terms, you must not use the Services.

2. Applicability

2.1 Scope
These Terms apply to all businesses, organizations, and their authorized representatives ("you", "your", "Customer") that register for, access, or use the Services.

2.2 Governing Law
These Terms are governed by and construed in accordance with Danish law. If you access the Services from outside Denmark, you remain responsible for compliance with all applicable local laws and regulations.

2.3 Hierarchy of Agreements
In case of conflict between these Terms and a separate written agreement signed between you and Much ApS, the signed agreement shall prevail to the extent of the conflict.

3. Account Registration

3.1 Account Creation
To access the Services, you must create a business account and provide accurate, current, and complete information during the registration process.

3.2 Eligibility
You may only create an account for a business or organization for which you have the legal authority to bind and represent. You represent and warrant that you have such authority.

3.3 Account Security
You are responsible for:

• Maintaining the confidentiality of your account credentials

• All activities that occur under your account

• Keeping your account information accurate and up to date

• Immediately notifying us of any unauthorized access or security breach

3.4 Verification
We reserve the right to verify your identity, business registration, and any information you provide at any time.

3.5 One Account per Business
Each business may only maintain one account. Sharing accounts across multiple businesses or using the Services to provide services to third parties is prohibited unless expressly permitted in writing.

4. Authorized Users & Access Control

4.1 User Management
You may authorize employees, contractors, or agents ("Authorized Users") to access and use the Services on behalf of your business.

4.2 Your Responsibility
You remain fully responsible and liable for all actions, omissions, and conduct of your Authorized Users, including any violations of these Terms.

4.3 Security Obligations
You must implement appropriate internal security measures, access controls, and policies to prevent unauthorized access to your account and the Services.

4.4 Termination of User Access
You must immediately revoke access for any Authorized User who no longer requires it or is no longer authorized to act on your behalf.

5. Subscription Plans, Credits & Billing

5.1 Subscription Tiers
Much offers subscription-based access to the Services with the following tiers:

• Free Plan: Access to basic features with a limited number of included credits per month

• Pro Plan: Enhanced features with increased monthly credits

• Max Plan: Full access to all features with maximum monthly credits

Specific pricing, features, and credit allocations for each plan are published on our website and may be updated from time to time with reasonable notice.

5.2 Credit-Based Usage Model
The Services operate on a credit-based consumption model. Different actions within the platform (such as AI queries, document analysis, legal research, or other AI-powered features) consume credits based on the computational resources and AI processing required.

Credit consumption rates for specific features are displayed within the platform and may vary based on complexity, length, and type of request.

5.3 Monthly Credit Allocation
Each subscription plan includes a monthly credit allocation that resets on your billing cycle date. Unused credits do not roll over to the next billing period unless otherwise specified in your plan.

5.4 Credit Monitoring
We display your remaining credit balance prominently within the platform through a credit gauge. You are responsible for monitoring your credit usage and ensuring sufficient credits are available for your needs.

5.5 Credit Depletion & Service Suspension
When your account reaches zero (0) credits, access to credit-consuming features of the Services will be automatically suspended until you:

• Purchase additional credits, or

• Wait for your next billing cycle to reset your monthly allocation (for paid plans), or

• Upgrade to a higher subscription tier

5.6 Auto-Refill (Optional)
You may enable an optional auto-refill feature that automatically purchases additional credit packages when your balance falls below a threshold you specify.

Auto-refill settings can be configured and disabled at any time through your account settings. When auto-refill is enabled:

• You authorize us to automatically charge your payment method on file

• You will receive email confirmation of each auto-refill transaction

• Standard credit package pricing applies

5.7 Additional Credits
If you exhaust your monthly credit allocation before the end of your billing cycle, you may purchase additional credit packages at the rates published on our website. Additional credits are typically valid for 12 months from purchase unless otherwise stated.

5.8 Subscription Fees & Billing Cycle
Subscription fees for paid plans (Pro and Max) are billed monthly in advance. Your billing cycle begins on the date you subscribe and renews automatically each month on the same date unless cancelled.

5.9 Payment Methods
We accept payment via credit card, debit card, or other payment methods made available through our payment processor. By providing payment information, you:

• Represent that you are authorized to use the payment method

• Authorize us to charge all applicable fees to your payment method

• Authorize us to update your payment information as provided by your payment provider or financial institution

5.10 Payment Terms

• All fees are stated exclusive of VAT (moms) and other applicable taxes, which will be added as required by Danish law

• Payment is due immediately upon invoice issuance

• For direct invoicing arrangements, payment is due within 8 days of invoice date unless otherwise agreed in writing

5.11 Failed Payments & Late Payment
If a payment fails or is declined:

• We will attempt to notify you and may retry the charge

• Your access to the Services may be suspended after 7 days

• Interest may be charged in accordance with the Danish Interest Act (Renteloven)

• We may charge reasonable administrative fees for payment recovery

5.12 Price Changes
We reserve the right to modify our pricing, subscription plans, and credit consumption rates at any time. For existing customers:

• We will provide at least 30 days' advance notice of price increases

• The new pricing will apply from your next billing cycle after the notice period

• Continued use of the Services after the effective date constitutes acceptance of the new pricing

• You may cancel your subscription before the new pricing takes effect

5.13 Taxes
You are responsible for all applicable taxes associated with your use of the Services, except for taxes based on our net income. If we are required to collect or pay taxes for which you are responsible, the appropriate amount will be invoiced to and paid by you.

5.14 Refund Policy

• Monthly subscriptions: Subscription fees are non-refundable. If you cancel, you retain access until the end of your current billing period, but no refund will be provided for the unused portion.

• Additional credits: Purchased credit packages are non-refundable.

• Exceptional circumstances: We may provide refunds at our sole discretion in cases of extended service unavailability caused by us, billing errors, or other extraordinary circumstances.

5.15 Free Plan Limitations
Free plans are provided at our discretion and may be subject to additional limitations, feature restrictions, or discontinuation with reasonable notice. We reserve the right to modify or remove free plan access, including converting inactive accounts to a suspended state.

5.16 Downgrades
You may downgrade your subscription tier at any time. Downgrades take effect at the end of your current billing cycle. No refunds are provided for downgrades.

6. Permitted Use

6.1 Lawful Business Purposes
You may only use the Services for legitimate, lawful business purposes in compliance with all applicable laws and regulations.

6.2 Prohibited Activities
You agree not to, and not to permit any Authorized User or third party to:

• Reverse-engineer, decompile, disassemble, or attempt to extract source code, algorithms, models, training data, weights, or system prompts from the Services

• Engage in prompt injection attacks, jailbreaking, or attempts to manipulate or circumvent the AI's intended functionality or safety measures

• Interfere with, disrupt, or attempt to gain unauthorized access to the Services, our systems, networks, or infrastructure

• Bypass, disable, or tamper with any security features, access controls, authentication mechanisms, rate limits, or usage restrictions

• Upload, transmit, or introduce viruses, malware, ransomware, trojans, or any other harmful code

• Scrape, harvest, or extract data from the Services beyond what is intended and authorized

• Use automated systems (bots, scripts, scrapers) to access the Services except through official APIs and within documented rate limits

• Infringe or violate intellectual property rights, privacy rights, confidentiality obligations, or other rights of third parties

• Generate, distribute, or use outputs that are unlawful, defamatory, harassing, abusive, fraudulent, or otherwise objectionable

• Use the Services to develop, train, or improve competing AI models, legal tech products, or derivative services without our express written consent

• Resell, sublicense, or provide access to the Services to third parties unless expressly authorized

• Use the Services in any manner that causes reputational harm to Much ApS or violates applicable professional or ethical standards

6.3 Enforcement
We reserve the right to investigate suspected violations and to suspend, limit, or terminate your access to the Services immediately if we determine, in our sole discretion, that you have violated these Terms.

7. Service Availability & Support

7.1 Uptime Commitment
We use commercially reasonable efforts to ensure the Services are available and operational. However, we do not guarantee uninterrupted, error-free, or 100% available service at all times.

7.2 Scheduled Maintenance
We may perform scheduled maintenance from time to time, which may temporarily limit or suspend access to the Services. We will provide advance notice of planned maintenance where reasonably possible.

7.3 Emergency Downtime
Emergency maintenance, security patches, or unforeseen technical issues may require immediate service interruption without prior notice.

7.4 Third-Party Dependencies
The Services rely on third-party AI providers, cloud infrastructure, and other vendors. Service availability may be affected by the performance or availability of such third-party services, which are outside our control.

7.5 Support
Technical support is provided based on your subscription plan. Support channels, availability, and response times vary by plan tier and are described on our website.

8. Intellectual Property Rights

8.1 Our Ownership
All intellectual property rights in and to the Services are owned by or licensed to Much ApS. This includes, but is not limited to:

• Software, source code, algorithms, and architecture

• AI models, system prompts, workflows, and configurations

• Databases, documentation, and knowledge bases

• User interfaces, designs, graphics, logos, and trademarks

• Content, text, and materials created by us

8.2 Your License
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for your internal business purposes.

8.3 Restrictions
You may not, and may not permit others to:

• Copy, modify, adapt, translate, or create derivative works based on the Services

• Distribute, sell, lease, rent, lend, or sublicense any part of the Services

• Remove, alter, or obscure any proprietary notices, labels, or marks

8.4 Your Content
You retain all ownership rights to any data, documents, information, or content you upload, submit, or input into the Services ("Customer Content").

8.5 License to Us
By submitting Customer Content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, process, reproduce, and display such content solely as necessary to:

• Provide, maintain, and improve the Services

• Generate outputs and responses

• Ensure security and compliance

• Fulfill our obligations under these Terms

This license terminates when you delete the content or terminate your account, subject to reasonable retention periods for backups and legal compliance.

8.6 AI-Generated Outputs
As between you and Much ApS, and subject to payment of applicable fees, you own the outputs generated by the Services in response to your inputs. However:

• Outputs may be similar or identical to outputs generated for other users

• We do not claim ownership of outputs, but outputs are generated using our proprietary technology

• You are solely responsible for evaluating the accuracy, legality, and suitability of outputs before use

9. Customer Content & Data

9.1 Your Responsibility
You are solely responsible for all Customer Content you submit to or upload into the Services.

9.2 Representations & Warranties
You represent and warrant that:

• You have all necessary rights, licenses, consents, and permissions to provide Customer Content

• Customer Content does not violate any applicable laws, regulations, or third-party rights

• Customer Content does not contain viruses, malware, or harmful components

• You have obtained all necessary consents for any personal data included in Customer Content

9.3 Prohibited Content
You may not upload or submit content that:

• Violates intellectual property, privacy, or confidentiality rights

• Contains personal data you are not authorized to process

• Is unlawful, defamatory, obscene, harassing, threatening, or otherwise objectionable

• Violates export control or sanctions regulations

9.4 Content Review & Removal
We reserve the right, but have no obligation, to review, monitor, or remove Customer Content if we believe it violates these Terms, applicable law, or our policies. We will make reasonable efforts to notify you before removal except where legally prohibited or in cases of emergency.

10. Data Protection & Privacy

10.1 Privacy Policy
We are committed to protecting your privacy. Our collection, use, storage, and protection of personal data is governed by our Privacy Policy, available on our website.

10.2 GDPR Compliance
We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and the Danish Data Protection Act (Databeskyttelsesloven).

10.3 Data Processing Agreement
To the extent we process personal data on your behalf as a data processor, the data processing terms set forth in our Data Processing Agreement (DPA) apply and are incorporated by reference into these Terms.

10.4 Your Obligations
You are responsible for complying with all applicable data protection laws in connection with your use of the Services, including obtaining necessary consents and providing appropriate notices to data subjects.

10.5 Acknowledgment
By using the Services, you acknowledge and agree to the terms of our Privacy Policy and DPA.

11. Warranties & Disclaimers

11.1 "As Is" Basis
THE SERVICES ARE PROVIDED ON AN "AS IS" AND